Frequently asked questions

Yes. Creating an account and booking are free. You pay the clinic for your treatment, and some clinics ask an appointment fee when you book online.

Check your Spam or Promotions folder. The link works for 24 hours. If it has expired, ask for a new one from the login page; you can ask once a minute.

Choose Forgot Password on the login page. We email you a 6-digit code that works for 10 minutes; enter it together with your new password.

Go to My Profile, then Security. For your safety we first email a 6-digit code to your account. Your password changes only after you enter it, and we email you once it has changed.

At least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character such as ! @ # $ %.

Your data is handled under the Data Privacy Act of 2012 (RA 10173) and our Privacy Notice. Passwords are stored encrypted, record numbers in page links are encrypted, and your dental records are shared only with the clinics you visit.

Log in, then choose Book Now at the top of the page, or open a clinic and choose Appointments. Pick your service, your dentist, a date and time, add your medical information, then confirm.

The clinic confirms each online booking, and you get a notification once it does. If the clinic asks an appointment fee, the booking also waits for that payment.

Each dentist sees up to 3 patients an hour, first come, first served. My Appointments shows your place, for example "You are 2nd of 3 patients booked for 10:00 AM".

Yes, from My Appointments, at least 1 day before your appointment. A new date must be tomorrow or later. An appointment fee you already paid is not refunded.

The clinic marks it as a no-show. A missed follow-up of an ongoing treatment can be rebooked from My Appointments. If missed visits make a treatment run longer, the clinic may extend it, and may charge for the extra months.

Yes, with a parent's or guardian's consent. Print the consent form, have it signed, and upload a photo or PDF of it with the booking.

Yes. Clinics take a few walk-ins each day, after the patients who booked. Booking ahead is the surest way to get your time.

At the clinic's counter, in cash or by scanning the clinic's PayMongo code with GCash, Maya or GrabPay. Your receipt is saved in Transaction History.

A charge some clinics ask when you book online, to hold your slot: ₱500 unless the clinic sets another amount. It is paid online with GCash, Maya or GrabPay within 30 minutes, or the booking is cancelled. It is separate from your treatment cost and is not refunded. Walk-ins and follow-up visits never pay it.

Yes, 20% off the service price (RA 9994 and RA 10754). Show your OSCA / Senior Citizen ID (60 and over) or a PWD ID that has not expired at the counter. Each ID is for one person only, and its number is printed on your receipt.

For long-term treatments such as braces, yes: a down payment on your first visit, then monthly payments. The terms are in a treatment contract you review and sign online.

In Transaction History, where you can view and print each one.

In Dental Records: your treatment notes, dental chart and prescriptions, which you can print or save as PDF.

A 3D view of your teeth and planned movement, prepared by your dentist for braces and similar treatments. It is a visual guide to your plan, not a promise of the final result.

For a long-term treatment, the clinic books your next visit when it records the current one. You will see it in My Appointments.

Apply online: fill in your clinic's details, pin your location, add photos and upload your Business or Mayor's Permit, DTI or SEC Registration, BIR Certificate of Registration, the head dentist's PRC License and a valid ID. The FDA License to Operate is optional.

Our team reviews your application. We email you if a document is missing, and again once you are approved, with your clinic admin login and a temporary password to change at your first login.

Every clinic starts on the Free plan, which has no expiry. Pro is ₱499 a month and Plus is ₱999 a month, paid with GCash or Maya.

Yes. The plan keeps running to the end of the term you paid for, then your clinic goes back to the Free plan. Payments already made are not refunded.

Your clinic is put on hold and hidden from patients until a renewed permit is approved. Upload it in Permits & Licenses. Appointments already booked go ahead.